ReverseEngineering Support

• Designing for longevity with Winows OS.
• At ReverseEngineering.com, we are always working to create the best experience for our customers, which is why we design products that last. Designing for longevity is a company-wide effort. We develop forward and always test backward compatability to ensure your systems stay working with the ever changing world of Windows updates and hardware compatibility. 
• Give us a few details and we’ll offer the best solution. Connect by phone, chat, email, and more.
• Do not Uninstall or reinstall ReverseEngineering.com software. This can void your installed machine node locked license.
• Provide your contact information, the ReverseEngineering.com  version you are running, and the serial number of your license.
• Be ready to describe the problem in detail.
• Be in front of your computer when you call.
• Try to duplicate the problem before calling. Our technician may require you to duplicate the problem while you are on the phone.
• Have ready a complete description of your hardware, including your operating system (OS), central processing unit (CPU), mouse, and memory.

Email HighRES, Inc. at any time. Your request for support will be processed Monday – Friday, 8:00 a.m. – 5:00 p.m., ET. When emailing for technical support, please include: The version of ReverseEngineering.com  you are running.

• Windows version  .  Type system info in windows start avd copy Windows specifications 
• CAD software version 
• Faro arm Romer arm , Hexagon Absolute arm , Microscribe 3D Model # 
• Your telephone number and contact information
• A detailed description of your issue. with screen shots . Use windows snipping tool – Its Free!
• Files required to reproduce the issue you are having such as the ReverseEngineering.com  geometry file, system configuration files, and hardware drivers .
• ReverseEngineering.com  customers should use the WeTransfer FREE  utility to gather ReverseEngineering.com  part data, drivers ect  into a  file and attach this file to the we transfer email. Email to [email protected]

When requesting CMM hardware and windows support please follow these guidelines:

• Provide your contact information, the ReverseEngineering.com  version you are running.
• Provide a detailed description of the problem you are having.
• Provide the make and model of the machine and drivers verion.
• When possible, please narrow down the problem operations  that are causing the problems.